Refund policy

Pickleball Paddle Return Policy:

1. Eligibility:

   • AJOIA offers a full refund on all pickleball paddles within 30 days of delivery.
   • Paddles must be purchased directly from AJOIA.com.
   • To qualify for a full refund, paddles must be returned in brand new condition, unused, unwashed, unworn, and undamaged, with the original packaging. Any signs of use disqualify the paddle from a full refund.

2. Restocking Fee:

   • In addition to the standard return process, a 20% restocking fee will be deducted from the refund amount for returned pickleball paddles.
   • The restocking fee covers administrative costs associated with processing returns.

3. Return Shipping:

   • Customers are responsible for return shipping costs.
   • Please ensure that returns are delivered to AJOIA and evaluated before a refund can be granted.
   • We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process:

   • Once we receive the returned paddle, our team will evaluate its condition.
   • If it meets all return requirements, we’ll process the refund.
   • Refunds may take up to 7-10 business days to apply to your original payment method.

5. Defective Product:

   • If you believe your paddle is defective, submit a warranty claim to AJOIA Headquarters.
   • You’ll need proof of purchase (original receipt), purchase date, and the product name.
   • Only the original purchaser can file a warranty claim.